Refund and Return Policy:
Standard Products may be returned for refund or exchange, as long as they are returned within 14 days. However, this will be subject to a 20% re-stocking and handling charge if no other products are bought to the value of the original order.
Special orders cannot be returned, as these are supplied as one offs for the client concerned. Products in this category are Orac Flexi mouldings, all Cape Cod Timber products, Window Shutters, and all GRP products. Please ensure that these items meet your requirements when ordering to avoid disappointment.
Returned goods must be undamaged and carriage is the responsibility of the customer - sorry, but we are unable to arrange collections.
Ordering products constitutes a legally binding contract, subject to UK law. We will not operate in any way which affects your statutory rights.
Delivery:
Interior Products
Most items are kept in stock and despatched by courier and normally arrive within 2 days. All courier deliveries should be signed for as "Unchecked". If you notice any damage we need to be notified within 24 hours in order to process any claim. Any requests for re-imbursement after this time cannot be entertained due to our courier’s claims policy.
A receipt signature is required, so any preferred delivery date / address should be advised. For orders up to £500 (excluding VAT), delivery is £10.00 to mainland UK, or £40.00 (excluding VAT) to Northern Ireland and the Channel Islands. For orders of £500 or over (excluding VAT) delivery is free on weekdays. Saturday a.m. mainland delivery is available at £50 (including VAT) on interior products only.
Although it is extremely rare for damage to occur during transit, please remember that a consignment must not be signed for if there is any evidence of damage. It is your responsibility to check the contents of your package and notify the driver that you wish to decline delivery. Please report any damage to us within 48 hours so we can arrange for replacements to be sent. We will not be liable for replacement of any broken pieces if they have been signed for in "Good Condition".
Exterior Products
All GRP products are made to order. Please ask about delivery when placing an order, as this may take up to 4 weeks on standard products. Special orders will usually take longer; ask about lead-times when placing your order.
Privacy Policy:
We will not divulge customer personal details unless required by law to do so. We do not sell contact details to third parties and we do not engage in junk mail, email or telephone marketing campaigns. Any and all information given to us is treated as confidential.
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